Policies and Terms

1. Acceptance of Terms

By accessing our website, using our Client Access Portal, or engaging our software development services, you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree to these Terms, you may not use our services.

2. Services Provided

Fjoro Studios LLC specializes in the design, development, and maintenance of websites and software applications. We may provide you with access to a Client Access Portal (“Portal”) to view project progress, exchange files, or access proprietary software.

• Conflict with Statement of Work: If you have signed a specific Master Services Agreement (MSA) or Statement of Work (SOW) with Fjoro Studios LLC, the terms of that signed agreement shall take precedence over these Terms in the event of a conflict regarding project deliverables or payment schedules.

3. User Accounts and Security

To access certain features, including the Portal, you may be required to provide your First Name, Last Name, and Email Address.

• Account Responsibility: You are responsible for maintaining the confidentiality of your login credentials. You accept full responsibility for all activities that occur under your account identity.
• Security Breaches: You are responsible for notifying us immediately if you suspect your account has been compromised so that we may freeze the account to prevent unauthorized access.
• Age Requirement: You must be at least 18 years old to use our Services or enter into a contract with Fjoro Studios LLC.

4. Payment Terms

• Third-Party Processing: We use Stripe, Inc. (“Stripe”) to process payments. We do not store your credit card information, bank account details, or CVV numbers on our servers.
• Authorization: By submitting payment information, you represent and warrant that you have the legal right to use the payment method.
• Binding Agreement: All transactions are subject to Stripe’s Services Agreement and Privacy Policy.

5. Data Collection and Cookies

• Limited Collection: We collect your Name and Email Address primarily for account identification, billing, communication, and project management.
• Cookies: We use cookies to improve user experience and analytics across all of our domains. By using our site, you consent to our use of cookies.
• Essential vs. Analytics: Some cookies are essential for the Portal to function (e.g., keeping you logged in). We also use third-party analytics (such as Google Analytics) to collect anonymous usage data. You may decline non-essential cookies via your browser settings, though this may affect site functionality.

6. Data Retention and User Rights

• Retention: We retain your personal information and project data only for as long as necessary to fulfill the purposes for which it was collected, or to satisfy legal, accounting, or reporting requirements.
• Project Files: Unless otherwise agreed in a separate Statement of Work, we reserve the right to delete project files and client data from our Portal one year after a project is completed or an account is terminated.
• User Rights: You may contact us to request a copy of your data, correct inaccuracies, or request deletion ("Right to be Forgotten"), subject to our obligation to retain financial records for tax purposes.

7. Intellectual Property

• Our IP: The Site, Portal, codebase, branding, and original content (excluding Content provided by you) are the exclusive property of Fjoro Studios LLC. Users are granted a limited license to view and interact with the site but obtain no ownership rights.
• Your IP (Client Content): You retain ownership of any text, images, or data you upload to the Portal. However, by uploading content, you grant Fjoro Studios LLC a non-exclusive, royalty-free license to use, store, and display said content solely for the purpose of providing Services to you.

8. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose.
• Attempt to decompile, reverse engineer, or "scrape" any software or data from the Site or Portal.
• Impersonate others or misuse Fjoro Studios branding.
• Upload viruses, malware, or malicious code.

9. Termination

We reserve the right to terminate or suspend your account and access to the Portal immediately, without prior notice, for any reason, including but not limited to non-payment or a violation of these Terms.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. Fjoro Studios LLC makes no representations or warranties of any kind, express or implied, regarding the accuracy, availability, or fitness for a particular purpose of the Service. We do not guarantee that the software will meet specific client requirements or be error-free.

11. Limitation of Liability and Indemnification

• Limitation: To the maximum extent permitted by law, Fjoro Studios LLC shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits or data, resulting from your use of the Service.
• Indemnification: You agree to indemnify and hold Fjoro Studios LLC harmless from any claims, damages, or expenses (including attorney's fees) arising from your use of the services, your violation of these Terms, or your violation of any third-party rights.

12. Dispute Resolution (Mediation)

PLEASE READ THIS SECTION CAREFULLY.

• Mediation: In the event of any dispute, claim, or controversy arising out of or relating to these Terms or the breach thereof, the parties agree to first attempt to resolve the dispute through good-faith negotiation. If the dispute cannot be resolved through negotiation, the parties agree to submit the dispute to binding mediation before resorting to litigation.
• Governing Law & Venue: These Terms shall be governed by the laws of the State of Wisconsin. Any legal procedures that proceed beyond mediation shall be brought exclusively in the state courts located in St. Croix County, Wisconsin.

13. Miscellaneous

• Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full effect.
• Entire Agreement: These Terms constitute the entire agreement between us regarding our Service.

14. Contact Us

If you have any questions about these Terms, please contact us at:

1. Introduction

Fjoro Studios LLC respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our Client Access Portal, or engage in our software development services.

By accessing our services, you consent to the data practices described in this policy.

2. Information We Collect

We collect information to provide our services, process payments, and improve your experience. This includes:

A. Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you register for the Client Portal or request a quote. This is strictly limited to:

• Identity Data: First name and last name.
• Contact Data: Email address.
• Account Data: Username and password (encrypted).

B. Payment Information

We do not store your financial information on our servers. All payments are processed through our third-party payment processor, Stripe, Inc. When you make a payment, your credit card number, bank account details, and CVV are transmitted directly to Stripe.

You can read Stripe’s Privacy Policy here: https://stripe.com/privacy

C. Usage Data & Cookies

When you access our website or Client Portal, we may automatically collect certain data about your device and usage, including:

• IP address
• Browser type and version
• Pages visited and time spent on pages
• Cookies: We use cookies to operate the Client Portal (e.g., keeping you logged in) and to collect anonymous analytics data (e.g., Google Analytics) to understand how users interact with our site.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To create and manage your account, provide access to the Client Portal, and deliver software deliverables.
• Billing: To process payments and send invoices via Stripe.
• Communication: To send you administrative information, project updates, and support responses.
• Security: To monitor for fraudulent activity and protect the integrity of our Portal.
• Analytics: To analyze trends and improve the functionality of our website (using anonymized data).

4. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

• Account Data: Retained as long as your account is active.
• Project Files: Unless otherwise agreed in a Statement of Work, we may delete client project files and data from our Portal one (1) year after a project is completed, or an account is terminated.
• Financial Records: We may retain transaction history for up to 7 years to comply with tax and accounting laws.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We only share data with trusted third-party service providers who assist us in operating our website and conducting our business, specifically:

• Payment Processors: Stripe (for billing).
• Analytics Providers: Google Analytics (for website usage data).
• Hosting Providers: For secure cloud storage of our Client Portal.

These third parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

6. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. However, please be aware that no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

7. Your Data Rights

You have the following rights regarding your personal data:

• Access: You have the right to request a copy of the personal data we hold about you.
• Correction: You may request that we correct any information you believe is inaccurate or incomplete.
• Deletion: You may request that we delete your personal data ("Right to be Forgotten"), subject to our legal obligations to retain certain records (e.g., tax records).

To exercise these rights, please contact us at the email provided below.

8. Children’s Privacy

Our Services are not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will delete that information immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

10. Contact Us

If you have questions or comments about this policy, or if you wish to exercise your data rights, you may contact us at:

1. Introduction

This Cookie Policy explains how Fjoro Studios LLC uses cookies and similar technologies to recognize you when you visit our website and use our Client Access Portal. It explains what these technologies are and why we use them, as well as your rights to control our use of them.

2. What are Cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Website owners are widely used to make their websites work, or to work more efficiently, as well as to provide reporting information.

3. How We Use Cookies

We use cookies for two primary purposes:

A. Strictly Necessary Cookies (Essential)

These cookies are essential for you to browse the website and use its features, such as accessing secure areas of the site like the Client Access Portal.

• Purpose: They allow our servers to authenticate your identity, keep you logged in during your session, and ensure the security of your account.
• Impact: Without these cookies, services like the Client Portal cannot be provided. You cannot opt-out of these cookies if you wish to use our secure services.

B. Performance and Analytics Cookies

These cookies collect information about how you use our website, such as which pages you go to most often and if you get error messages from certain pages.

• Purpose: We use third-party analytics tools, such as Google Analytics, to help us measure traffic and usage trends for the Service. These tools collect information sent by your device or our Service, including the web pages you visit, add-ons, and other information that assists us in improving the Service.
• Anonymity: The information collected by these cookies is aggregated and anonymous. It does not identify any individual visitor.

4. Third-Party Cookies

In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service.

Google Analytics: We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

5. Your Cookie Choices

You have the right to decide whether to accept or reject cookies.

• Cookie Banner: When you first visit our website, you will be presented with a Cookie Consent banner. By clicking "Accept," you agree to the use of cookies as described in this policy.
• Browser Controls: You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website, though your access to some functionality and areas of our website (specifically the Client Portal) may be restricted or simply will not work.

6. Updates to This Policy

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

7. Contact Us

If you have any questions about our use of cookies or other technologies, please email us at: